We trust all your questions have been answered should you wish to know about something that is not answered here please phone reception and ask one of our friendly staff, we will endeavour to answer your question and then add it to our FAQ's.
Can I bring my dogs bed or a toy?
Preferably not, with the exception of dogs staying in Luxury Suites. We provide flea free trampoline beds for dogs and most dogs prefer companionship to toys. Personal belongings in the kennels often get damaged, dirty or lost. However you can bring coats for dogs in Winter, if your dog wears one. Personal items left must be clearly marked with your pets name and family surname. They will, however not be washed.
Can I phone and check on my pet?
Yes, if you feel the need to and it makes you more comfortable. Keep in mind that we will always endevour to contact you, or an alternate contact person, if there is a problem.
Can you bath my dogs before I pick him up?
Yes. Hydrobath / Blowdry & Coat Condition is available and should be booked at check in. If you change your pick up date or time you must give us 24 hours notice prior to your booked departure time, as once dogs are washed they are not permitted out to play as we aim to keep them clean and dry.
Do you offer discounts for long term?
Yes, discounted rates apply for periods of 1 month or more outside of peak periods in our standard accommodation. Ask reception for our long term rates.
How far ahead should I book?
Easter & Christmas are usually booked out for dogs 8-10 months in advance. Cats generally book out for this time period 3 months in advance.
Is a deposit required for bookings?
A deposit is only required for bookings during our peak periods (Easter, June/July, Sept/October & Dec/Jan). A non refundable deposit of $100 per pet for our Standard Accommodation and a non refundable $200 deposit per pet for our Execuitve Suites is to be paid at the time of booking. You can pay deposits by Visa & Mastercard over the phone or with cash or EFTPOS at reception during opeing hours or you may prefer to send us in a Cheque.
Our peak period dates can be found on the Bookings/Rates Page of this website.
My dog needs exercise. Can he be taken out for a walk?
Yes. We offer playtime were dogs are walked or played with in one of our purpose built exercise yards. Playtime is available once or twice daily for an additional fee, just ask at reception.
My pet has never been boarded before will he/she be OK?
Yes. Most pets, just like children on their first day of school, settle in and quickly adjust. We aim to make every guest's visit a comfortable and enjoyable experience. We do this by providing a clean, safe and secure environment with a professional team of animal lovers dedicated to looking after your pet. We love pets too!
My pet is a fussy eater, should I bring his own food?
No, unless they are on a diet prescribed by a vet. We feed Royal Canin premium food which is a complete and nutritionally balanced diet that most dogs and cats love. If your pet is on a special prescribed diet, you should bring that. There may be additonal charges for the extra time required to prepare and feed special diets.
My pet sometimes looses/gains weight when boarding, is that normal?
Yes. Just like us humans when we go on holidays, our weight can change and so can your pets. A change of atmosphere, extra activity from playing and running around having fun, or eating healthy nutritious food can all affect your pets weight. A moderate change in weight is not unusual.
What if I am runing late can I come out of hours?
No. Our opening hours are designed to make holidaying with us an enjoyable experience for all our guest's. Guest's are disturbed and dogs can get excited and bark with the constant arrival and departure of pets checking in and out. This is why we have limited opening hours. We are prepared to attend to pets any time, but expect customers to observe & respect our opening times. Plan your trip allowing for traffic and leave with enough time to get here during our opening hours. If you are running late and not going to get here please phone us!
What if I cannot pick up on the original check out day and need to extend?
Please phone and advise us as soon as possible, extensions are rarely a problem except for Easter and Christmas . Any additional days can be paid for on pick up.
What if I have a change of plans and wish to pick up early?
For cats no problem, as they don't get bathed. For dogs you must give us at least 24 hours notice, as they often get dirty playing and need to be hydrobathed. Remembering that payment for all dates booked during peak periods must be paid for regardless of early pick up.
What if my pets get sick or injures themself?
In the event of accident or illness we generally use your pets own vet who we can call upon to seek treament for your pet. If the need is non urgent - we will phone you first, if it is urgent - we phone the vet first. In the case of an emergency, we will contact our closest vet. All veterinary cost's and transport to and from the vets are the responsiblity of the pet owner and must be paid prior to check out.